FAQs for Parents
When will my student get a Cal 1 Card?
Students typically receive a Cal 1 Card during their Cal Student Orientation (CalSO) session. They will need to bring a government-issued ID and know their student ID number (this is the same as their CalNet ID number). If a student cannot attend CalSO, he or she should go to the Cal 1 Card office at the beginning of the semester to receive a card. See Getting a Card for more details.
What is the Cal 1 Card debit account?
The Cal 1 Card debit account is an added feature of the Cal 1 Card. By adding money into a Cal 1 Card debit account, cardholders are able to pay for laundry in all residence halls, purchase meals in all Cal Dining locations, and purchase snacks at designated vending machines. The debit account is also accepted at 30 other merchants on and off campus.
What's the difference between the debit account and meal points?
The debit account contains money that you choose to deposit online or by check. Unlike meal plan points, you do not automatically have a balance if you live in the residence halls. Meal points and the debit account are both accepted at Cal Dining locations – meal points will automatically be used up first unless otherwise requested. The debit account can also be used to pay for laundry, vending, and purchases at many other participating merchants that aren't run by Cal Dining. Check out our Where to Use page to see who accepts the Cal 1 Card!
Why should I put money in my student's Cal 1 Card debit account?
When you add funds to your student's debit account, you ensure that the money is used for essentials such as school materials, personal care items, and food (alcohol and tobacco purchases are prohibited). Your student benefits by having a convenient, safe, and cash-free method of making daily transactions. Because every student already has a Cal 1 Card, you do not need to sign up for any extra accounts, and there are no maintenance fees, minimum balances, or transaction charges.
How do I add funds to my student's account?
You can easily deposit money by mailing a check or using a credit card online. You will need to know your student's ID number.
Can I check my student's debit account balance and transactions?
You may only access this information if your student has chosen to share his or her CalNet passphrase with you.
What happens if my student's Cal 1 Card is lost or stolen?
Students are responsible for immediately reporting or deactivating a lost or stolen Cal 1 Card. Reports can be made in person at the Cal 1 Card Office, by calling 1 (866) 2UCBCARD, or by deactivating the card online by logging into your account. Once a card is reported missing, you assume no further liability. All lost card accounts will be reviewed and the account credited for unauthorized activity that occurs after you report the card lost or stolen.